ANTHEIA prides itself on delivery of a quality product. In the event that you change your mind after purchase, ANTHEIA will not accept any refunds or exchanges due to health regulations. However if the product purchased is defective, faulty or you feel is not as advertised, please email us at firstname.lastname@example.org prior to returning the products and we will do our best to resolve the situation.
ANTHEIA values our customers and we are always here to help you.
ANTHEIA ensures that we only use reliable, quality couriers and shipping companies. In the rare event your goods have been damaged in transit, please email us at email@example.com and we will do our best to resolve the issue.
Standard Shipping within Australia is free.
We have a 1-2 day processing time.
All orders are sent from our NSW warehouse, so depending on your location, delivery will vary.
As a guideline, Capital cities and Metro areas will receive their order within 3-4 business days.
For areas outside of the above, delivery can take 4-7 business days.
(Postage times are an estimate only, and do not allow for public holidays or high volume periods. Example: Easter, Christmas and New Year).
Please note the above shipping times apply from the day that ANTHEIA is shipped, NOT the day that you place your order.
Express shipping is available at check out and will incur a $10 delivery fee Australia wide.
ANTHIEA ships worldwide to your doorstep, every day.
Shipping costs vary per country, and this will be calculated upon checkout. Express shipping is also available for ANTHEIA worldwide.
Please allow approximately 7-14 business days for standard international delivery.
Please note the above shipping times apply from the day that ANTHEIA is shipped, NOT the day that you order.
(Postage times are an estimate only, and do not allow for public holidays or high volume periods).
Due to customs regulations, deliveries may be subject to random examinations and scans.
PLEASE NOTE: IF YOU FAIL TO PROVIDE THE CORRECT AND COMPLETE SHIPPING ADDRESS, ANTHEIA WILL NOT BE HELD LIABLE FOR POSTAGE COSTS OR ADDITIONAL PRODUCT COSTS NEEDED TO FULFILL YOUR ORDER. IF THE INCORRECT SHIPPING ADDRESS IS PROVIDED, THE CUSTOMER MUST PAY THE AMOUNT NECESSARY TO RE-SEND THE ORDER.
The same applies to incomplete shipping addresses (missing key factors), such as the post or zip code, house number, street type, city or province etc. Address labels are printed out automatically using the exact shipping address that you provide when you order, so if your shipping address is incomplete or incorrect in any way, then it is out of our hands.
Taxes & Duties
All applicable taxes, custom fees, and duties are the responsibility of the customer & differs between countries.
For more information on import tax thresholds in your country, ANTHEIA suggests you contact your local postal provider.